Why can't I connect or authenticate with the Heroku Command Line (CLI)?
You're trying to use the Heroku Command Line (CLI), but receiving errors like:
! Unable to connect to Heroku API, please check internet connectivity and try again.
or an authentication problem like:
You can try several things to fix this:
- Verify that you're on the latest version of the Heroku Command Line by running
- Enable debugging during login. Make sure to redact your password from the output before sending it to support! Enable it by running
HEROKU_DEBUG=true HEROKU_DEBUG_HEADERS=1 heroku loginon Mac/Linux, or
set HEROKU_DEBUG=true; set HEROKU_DEBUG_HEADERS=1; heroku loginon Windows.
- Check which plugins you have installed by running
heroku plugins. Some older plugins may have compatibility issues. For example, the heroku-accounts plugin has compatibility issues with 2FA. This plugin is a common cause of the
Authentication failed.error. The heroku-two-factor plugin is also deprecated and can cause problems.
If that doesn't help, follow the link below to contact Heroku support.