Why do I see "unpaid invoices" when trying to close my account?

Issue

An error message says you cannot close your account because you have unpaid invoices.

Resolution

You either have past unpaid invoices (which you can pay from your Pay Balance page), pending invoices, or you have a balance for the ongoing month that is scheduled to be billed at a later date. To expedite payment on pending or ongoing invoices, please open a ticket.