Why is my Connect instance paused, inactive or ICED?
Connect has stopped syncing because it is in the PAUSED or SYSTEM_ON_ICE state due to lack of activity. You should see a 'paused, due to Inactivity' message in your logs. On some occasions, connections have will be ICED due to abuse.
If you are in a PAUSED state, you can resume the connection by following the instructions in DevCenter. If you're Connection has been ICED then you will need to file a [support ticket] to request access to be reenabled. Once it has been enabled you will be able to resume it from a paused state in future.
Connect's behaviour for inactive demo connections is as follows. These limits do not apply to the paid plans.
- After 7 days of inactivity Connect will reduce mapping poll times to once an hour.
- After 14 days of inactivity Connect will reduce mapping poll times to once a day.
- After 31 days of inactivity Connect will pause the connection.
'Activity' in this case is defined as new data being synced from Salesforce.